Wonderful World of Retail

I have so many updates that I’d like to write about but need to get something off my chest first.

Tuesday of this week, I decided to buy something that I have been holding off getting for a while. I was waiting for the right time and this seemed to be it. It’s a high-ticket item that would cost me about $700.

I go into the store and they don’t have the item in stock–right now. “We usually do, but at the moment, we’re out. We can order if for you, though.” OK, sounds fine to me.After I place my order, pay in full, and leave.The next day, I decide that I no longer want the product I bought the day prior. The reason for not wanting it isn’t all that important for the story. Anyway, I call the store and ask if I can cancel the order, and none of the employees know what to do. “We need a manager to take care of this,” they say. “We’ll call you back.” That’s fine. There’s probably some kind of process to this.I decide to call the store later that day, knowing that they will be closing and I’d like the issue to be resolved. Still nothing. They are checking into it. Same thing the following day. I ask, “If I can’t cancel it, can I just ‘return’ it to you?” “You should be able to. It’s not like it was a special order. We usually have those in stock anyway. Someone will call you back.”I wait for my call, and of course, I miss it and am left a message to this effect:

We are able to take your item as a return but it won’t be a full refund. We can only give you $500.

WTF???? Let me make sure I understand, I haven’t received, opened, touched, used, or SEEN the item and you’re telling me that you’re going to keep $200? You’re going to keep about 30% of the original cost?I call the store back today and can’t seem to get in touch with a real manager. “Real” meaning someone who has any authority to do anything. “He’s in a meeting.” The guy on the other end empathized and thought it wasn’t right but his hands were tied. He calls the $200 a down payment at one point and I asked, “How could I have made a down payment when I paid in full? No one said anything about that? I expected to keep the thing but circumstances changed. Why are you holding on to $200?”Yeah, so. Let’s see where this thing ends up going.