Lately I’ve been up a little later than usual. It is summer after all, but I can’t sleep in the next morning. Why? Because I inevitably get a wake-up call. Here’s the thing, though, I don’t live in a hotel! I don’t request a call the night before. It’s a call from CVS Pharmacy! And it’s a reminder about my prescription. But it’s not. Because the automated system does not mention my name or my husband’s. It asks for someone named Joseph Reed.
To say this is annoying, is an understatement. This has been going on for years but we’re usually at work when the call probably comes in. When it first started happening, we let it slide a few times. Then we hit started listening to the whole message and it would provide an opt-out, wrong number option. Of course, we did that. That was about 2 years ago. Last week, I called the pharmacy and asked them to remove the number from their database in hopes that the calls would stop.
They didn’t. I received a call again this morning, which is not good since I could not get to sleep until 2:00am last night.
I called the pharmacy again, and this time the person who answered said that I had to call 1800-SHOP-CVS to remove the automation because she could not do it there. WTF?! I was mad and almost yelled at the woman to ask why I was not told that in the first place. For goodness sake, I thought I explained to the first woman how much these calls needed to stop, but apparently, she didn’t think it was necessary to tell me about the real number to call.
I called the 800 number and the woman on the other end was very sympathetic, and she asked me for the store location and phone number, etc. so that she could send an email to stop the notifications. I told her that I already contacted the pharmacy. Perhaps she has a higher power.
We get our prescriptions there because of its proximity to the house and we also go there a lot for other stuff, but that will stop if the calls don’t. If this doesn’t get resolved soon, I’m going to have to boycott the store and have Wayne Brady choke a b*tch! (I hope you get that joke.)